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Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.The content covers the role of local government, how it has evolved, the services provided and the various types of council. You’ll explore the role of councillors and the decision-making process, as well as the different ways councils are funded and the principles of council spending. At the end of each section, you will have the opportunity to assess what you have learnt by working through a short review of some of the key learning points covered.Council Essentials
This module should provide you with the basic knowledge to help a child or infant in an emergency.Health & Safety
A Guide to Reasonable Adjustments (20 mins)

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business.This short e-learning guide will explain when and why adjustments are sometimes necessary (and why they’re sometimes not). It will help you to provide the best possible service to customers with disabilities, and at the same time ensure that your business is fully compliant with the latest legislation.

Equality & Diversity

Use these detailed reference guides for help with specific Agresso queries.

Please click on the title 'Accounts Payable / P2P Enquiries' above to access the learning materials.

Agresso

Quick and easy answers to frequently asked questions.

Please click on the title 'Accounts Payable / P2P FAQs' above to access the learning materials.

Agresso Creditors

Detailed and quick reference guides to debtors.

Please click on the title 'Accounts Receivable / Debtors Enquiries' above to access the learning materials

Agresso Debtors
Agile Working (20 mins)

Agile working is becoming a common feature of the modern workplace, with professionals increasingly undertaking much of their work away from the traditional confines of the office. Our e-learning module will demonstrate how agile working can reduce costs, improve productivity and provide employees with a better work-life balance.We’ll guide you through the different varieties of agile working, from hot desking to home working, and provide step-by-step instructions on getting started (including a look at the latest technology), making effective use of your time and staying in touch with HQ.

Planning
This module will introduce you to agile working and the benefits that it can bring. Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities.Support Staff through Covid 19

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Management and Leadership
This module has been designed to help you manage a team during the introduction of agile working.There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action.Support Staff through Covid 19

Use the guides in this section to answer queries quickly and give you the skills and knowledge to use Agresso accurately, effectively and efficiently.

Please click on the title 'Agresso Basics & Getting Started' above to access the learning materials.

Agresso

Learn more about the Agresso Chart of Accounts, terminology, coding structure and products.

Please click on the title 'Agresso Chart of Accounts' above to access the learning materials.

Agresso

The tutorial is intended to give new Agresso users a brief overview of system functionality, menus, navigation tools and windows within Agresso 5.6.2.

This is an interactive tutorial. You will receive a certificate following its successful completion.

Please click on the title 'Agresso E-tutorial' above to start the tutorial.

Agresso

This course is intended to provide you with an introduction to the Agresso excelerator advanced functionality that is used for extracting data from Agresso and producing reports.

It illustrates how to set up templates using Agresso browser and balance table enquiries in addition to reporting trees and functions.

Agresso

Need help with an Agresso query?

Need to contact the Agresso Helpdesk?

Need to access Agresso Proformas e.g. Chart of accounts creation, GL07 requests, training requests?

Please click on the title 'Agresso Helpdesk Service Information & PROFORMAS' above to access the learning materials.

Agresso

Learn more about Agresso passwords and what to do if you are accessing Agresso for the first time or have forgotten your Agresso password.

This section also contains some useful password troubleshooting questions and answers.

Please click on the title 'Agresso Passwords & Security' above to access the learning materials.

Agresso
Welcome to Asbestos Awareness for those who need to be aware of the presence of asbestos when at work.This module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
his module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
Assert Yourself (20 minutes)

One of the most important and yet difficult to master aspects of interpersonal communication is assertiveness. Assertiveness is what we often call 'standing up for yourself' and it forms an important aspect of relationships – both business and personal. This short ‘self-help’ guide has been compiled using material from the University of Cambridge counselling service. Neil Rothwell (Clinical Psychologist Forth Valley NHS Trust) and Chris Croft Management Consultant.

Presenting Yourself
This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.It should take around 30 minutes to complete this module. You can revisit the module at any time to refresh your knowledge.Equality & Diversity
Change Management: Change and People (45 minutes)

The second module in our Change Management series looks at the impact that change can have on the individuals within an organisation. We look at the different ways in which employees engage with change, and examine the motivation behind these behaviours. The module also identifies four key ‘change roles’ which individuals can adopt to help facilitate the process, and features regular knowledge checks designed to test the learner’s understanding.

Managing & Dealing with change
Change Management: Change Tools (15 minutes)

The fourth and final module of our Change Management suite, Change Tools is a useful overview of the different models and theories at the disposal of the modern manager. The tools in question will help you to evaluate organisational integrity, gauge the level of commitment amongst participants and leaders and put together a change management team comprising of complementary skillsets. The module includes downloadable content that lets you apply the tools to your own team or organisation.

Managing & Dealing with change
Change Management: Introduction (30 minutes)

Part one in a series of four modules on the subject of change management, this title serves as an introduction to organisational change and how it can be best navigated from a managerial position. The concept of workplace change, and the common reasons behind it, is examined using established models, and we look at the effect that organisational culture can have on the change process.

Managing & Dealing with change
Change Management: The Change Process (45 minutes)

This is the third of four modules on the subject of change management, and this time we focus on the change process itself. Each stage is examined, from seeing the need for change, through initiating the change and then fostering involvement and commitment. We’ll explore how to create and communicate a compelling vision, and how to use a participative approach to engage and involve your colleagues.

Managing & Dealing with change

This section includes a set of resources that explains the requirements of the charging and financial assessments section of the Act and its statutory guidance, and includes deferred payment agreements

Implementing the Care Act 2014
This introductory training will provide information on how to work together to safeguard and promote the welfare of children who might be at risk of abuse and neglect.Safeguarding and Community Safety
Within this module you will explore what child sexual exploitation is, how to identify the signs and assess the risk. Safeguarding Adults and Children
Within this module you will explore what child sexual exploitation is, how to identify the signs and assess the risk.Children's Home
Child Sexual Exploitation (CSE)Foster Carers
Coaching (30 mins) 

Coaching is a critical leadership skill, and when used effectively it can be the difference between acceptable levels of performance and exemplary levels. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team.The Coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises will keep you engaged throughout.

Supporting and Developing Employees
Communicating Change (15 minutes)

This short module on effectively communicating change to staff is based on sound advice from communications consultant Paul Masterman. The key message is the importance of talking to and involving staff, particularly in difficult times. After completing this module you will know how to communicate difficult messages to staff.

Managing & Dealing with change
Communicating with Deaf Customers (15 minutes)

This module has been put together to provide you with information and guidance around your organisation's communication support. By the end of the module you will be able to recognise the different types of deafness and dispel the common myths. We’ll help you identify the different ways in which deaf people communicate, and recognise the different forms of communication support available. We also look at working with an interpreter.

Customer Service
This module will explain each element of an application form, giving you helpful hints and tips along the way. We have used some of the original content supplied by Devon County Council in the examples and demonstrations.Applying for jobs
A job application isn't just a means of providing information to a potential employer. Essentially, it's an opportunity for you to persuade an employer that you're the person they're looking for.This e-learning module will explain the various sections of a job application in more detail, giving you plenty of useful hints and tips along the way.Applying for jobs
Conflict Resolution (25 mins) 

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.

Skills
This refresher module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.Health & Safety

Welcome to this module about Control of Substances Hazardous to Health (COSHH).


Health & Safety
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Safeguarding Adults and Children
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Children's Home
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Foster Carers
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