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Learn more about Agresso passwords and what to do if you are accessing Agresso for the first time or have forgotten your Agresso password.

This section also contains some useful password troubleshooting questions and answers.

Please click on the title 'Agresso Passwords & Security' above to access the learning materials.

Agresso

Learn more about the Agresso Chart of Accounts, terminology, coding structure and products.

Please click on the title 'Agresso Chart of Accounts' above to access the learning materials.

Agresso

Need help with an Agresso query?

Need to contact the Agresso Helpdesk?

Need to access Agresso Proformas e.g. Chart of accounts creation, GL07 requests, training requests?

Please click on the title 'Agresso Helpdesk Service Information & PROFORMAS' above to access the learning materials.

Agresso

Use the guides in this section to answer queries quickly and give you the skills and knowledge to use Agresso accurately, effectively and efficiently.

Please click on the title 'Agresso Basics & Getting Started' above to access the learning materials.

Agresso

Learn how to create, save, recall enquiries in Agresso. 

Please click on the title 'General Ledger Reporting & Enquiries' above to access the learning materials

Agresso

A detailed reference guide to the new Delegated Banking in Agresso 5.6.2.

Please click on the title 'Schools Delegated Banking' above to access the learning materials.

Agresso

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.

Please click on the title 'General P2P User Guides, Gateshead Services and Housing Company' above to access the learning materials

Agresso

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2. and are specific to the business processes associated with construction services.

PLeae click on the title 'LES P2P Construction Services' above to access the learning materials.

Agresso

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.and are specific to school based users.

Please click on the title 'Schools P2P User Guides' above to access the learning materials.

Agresso

Use these quick reference guides for help with specific Agresso queries.

Please click on the title 'P2P Quick Reference Guides' above to access the learning materials.

Agresso

Use these detailed reference guides for help with specific Agresso queries.

Please click on the title 'Accounts Payable / P2P Enquiries' above to access the learning materials.

Agresso

General Guides to raising Subscriptions and Sales Orders in Agresso.

Please click on the title 'Debtors / S2C / Accounts Receivable' above to access the learning materials

Agresso

Need to raise a new Customer or Supplier in Agresso or amend exisitng details?

Please click on the title 'Raising a New or Amending Customer or Supplier Links' above for information.

Agresso

Background

Agresso (v5.6.2) represents a fundamental change to the Creditors business process and allows the Council to reinforce agreed purchasing policies, segregation of duties and other internal controls which have always been in place. 

Financial Regulation 9.2 within the Council Constitution require that orders are placed for “all work, goods and services” (with specific exemptions) to ensure funds are not committed before authorisation. Orders must also comply with the Corporate Procurement Policy in respect of contracts, tenders and market testing and Confirmation Orders should not be used unless in genuine exceptional circumstances. Further details can be found in the Corporate Procurement Handbook - http://council/pro.htm

Please click on the title 'KEY MESSAGES Creditors' above to display the full message.

Agresso

The tutorial is intended to give new Agresso users a brief overview of system functionality, menus, navigation tools and windows within Agresso 5.6.2.

This is an interactive tutorial. You will receive a certificate following its successful completion.

Please click on the title 'Agresso E-tutorial' above to start the tutorial.

Agresso

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.and are specific to school based users.

Please click on the title 'Schools P2P Reference Guides' above to access the learning materials.

Agresso

This course is intended to provide you with an introduction to the Agresso excelerator advanced functionality that is used for extracting data from Agresso and producing reports.

It illustrates how to set up templates using Agresso browser and balance table enquiries in addition to reporting trees and functions.

Agresso

Quick and easy answers to frequently asked questions.

Please click on the title 'Accounts Payable / P2P FAQs' above to access the learning materials.

Agresso Creditors

Detailed and quick reference guides to debtors.

Please click on the title 'Accounts Receivable / Debtors Enquiries' above to access the learning materials

Agresso Debtors

This section provides key contact details for the following;

Corporate Finance, Group Accountant and Service details

Financial Services, Exchequer Services contacts for creditor and debtor related enquiries

Please click on the title 'Key Contact Details' above to access the learning materials.

Agresso General

Currently a pilot scheme only.

Please click on the title 'Schools Workflow Journals' above to access the learning materials.

Agresso Schools

This section illustrates how to set up, modify and save budget monitoring reports using the GNREVMON balance table.

Reports can be quickly modfied to report by key areas such as cost centre, funding stream or by curriculum (dept).

Please click on the title 'Schools Budget Monitoring and General Reporting' above to access the learning materials.

Agresso Schools
This 20-minute Foundation Skills module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace.All Managers
In the course of this e-learning module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship, including how to start and structure it and how to bring it to a close when the time comes.All Managers
The purpose of this module is to equip you with the skills and knowledge to prevail in business negotiation, by looking at some popular theories and models on the subject.All Managers
This module explores policy and politics for managers. When you finish you will:Have a knowledge of the key political influences on an organisation and its partnersUnderstand the role of councillors and the complex decisions they have to makeUnderstand your responsibilities and powers with regard to decision makingHave an awareness of the agreed processes and protocols for agreeing, reporting and initiating decisions (Governance)Appreciate the need for political awareness, and be aware of the skills you need to work effectively in a political environmentAll Managers
This module encourages managers to:Promote a culture of participation, equality and fairness that is based on open communication and inclusion.Use internal Council frameworks for work-related stress to promote and protect employee well-being.Understand how management practices and styles can help to promote the mental well-being of employees.Identify and respond with sensitivity to employees emotional concerns and symptoms of mental health issues.Understand when it is necessary to refer an employee to occupational health or other sources of support.All Managers
This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations.Applying for jobs
This module will explain each element of an application form, giving you helpful hints and tips along the way. We have used some of the original content supplied by Devon County Council in the examples and demonstrations.Applying for jobs
A job application isn't just a means of providing information to a potential employer. Essentially, it's an opportunity for you to persuade an employer that you're the person they're looking for.This e-learning module will explain the various sections of a job application in more detail, giving you plenty of useful hints and tips along the way.Applying for jobs
Interviews can be stressful experiences, but knowing how to prepare properly puts you a step ahead of the rest. This module explores how to prepare for and positively answer behavioural interview questions, and will take around 25 minutes to complete. Applying for jobs
Job interviews give you a small window in which to convince a potential employer that you are the best person for the job. This e-learning module will explain the importance of interview preparation, as well as giving you helpful hints and tips on interview questions and how to combat nerves.Applying for jobs
This module will explain what you need to include within your CV, the problems you may face and how to present your finished CV. We will also look at the importance of tailoring your CV to each specific role.We will help you build your CV as you proceed through the module, so you may wish to have a blank Word document open and any information you wish to include to hand!Additional resources, including CV templates and checklists, can be accessed via the menu icon in the top-right of your screen. Applying for jobs

This course delivers a general introduction to the benefits system

Benefits

This guide will give you the understanding and clarification on the different range of welfare benefits a person can claim. These benefits will be awarded based on different entitlement conditions which a person has to satisfy.

Benefits
This module should provide you with the basic knowledge to help someone in an emergency.Children's Home
This introductory training will provide information on how to work together to safeguard and promote the welfare of children who might be at risk of abuse and neglect.Children's Home
All of us can catch infection, but some people have a reduced ability to defend themselves against disease. These people are at greater risk from infection – both catching it and suffering the effects of disease. It is therefore, important we do everything we can to control infection to minimise the risksChildren's Home
This module is about raising your awareness of personal safety and travelling to work.Children's Home
1Children's Home
Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism. Completing this module will help you to identify signs of radicalisation, and understand when and how to report concerns appropriately. Children's Home
Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism. Completing this module will help you to identify signs of radicalisation, and understand when and how to report concerns appropriately. Children's Home
An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the country £21 billion. This module aims to raise your awareness of drugs and alcohol. We’ll take a look at the recommended guidelines for alcohol consumption and view some useful tips for cutting back, as well as examining the more common drug types and their side effects and symptoms.We will also provide sources of support for individuals and employers, including a guide to spotting the early warning signs of substance misuse.Children's Home
This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire alarm and how to utilise different types of firefighting equipment.Children's Home
Within this module the focus will be on an office environment. However, if you work in an environment where special rules apply to good health and safety practice, you should seek additional training on these. Ask your manager for details.Children's Home
This module is designed to give you an overview of good DSE practice at work, and by the end of the module you will be able to set up your workstation and influence your working environment to minimise risk.We will focus on an office environment during the module.Children's Home
Within this module you will explore what child sexual exploitation is, how to identify the signs and assess the risk.Children's Home
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Children's Home
This module should provide you with the basic knowledge to help a child or infant in an emergency.Children's Home
This course will look at appropriate occasions on which to employ facilitation, and examine the key skills required to be an effective facilitator. Communication
This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving conflicts, and show everyday measures that can help to prevent future disharmony. Communication
Welcome to this e-learning on visual impairment.Through this module you will come to understand how we see, and what problems can arise in our visual development. You will learn how to create a safe and comfortable environment when working with people who are visually impaired.Communication
Honour Based Violence and Forced Marriage (30 mins)

This module explores what is meant by the terms ‘honour based violence’ and ‘forced marriage’. We will help you to understand what honour means in the context of honour based violence, and to recognise the underlying motives and excuses for honour based violence and forced marriage.

Community Safety
Drug and Alcohol Awareness (25mins) 

An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the country £21 billion. This module aims to raise your awareness of drugs and alcohol. We’ll take a look at the recommended guidelines for alcohol consumption and view some useful tips for cutting back, as well as examining the more common drug types and their side effects and symptoms.We will also provide sources of support for individuals and employers, including a guide to spotting the early warning signs of substance misuse.

Community Safety
Hate and Mate Crime (35 minutes)

This module will provide you with a basic understanding of hate and mate crime and an increased understanding of how to respond to it. The module was originally put together in association with Warwickshire County Council, and the content has been adapted so it can be easily used by any public sector organisation.

Community Safety

Prevent is the UK government strategy aimed at reducing or eliminating the risk of individuals becoming involved in terrorism. Completing this module will help you to identify signs of radicalisation, and understand when and how to report concerns appropriately.

Community Safety
Within this module you will explore what child sexual exploitation is, how to identify the signs and assess the risk. Community Safety
he module is designed to raise your awareness of modern slavery and human trafficking and to help you recognise your role in identifying and reporting concerns.Community Safety

Induction is the process by which employees become part of Gateshead Council, competent in the job and confident in their management.  All employees, whether newly recruited or transferred/promoted within the organisation must be provided with sufficient information to assist their effective integration into their new position.

Council Essentials
Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.The content covers the role of local government, how it has evolved, the services provided and the various types of council. You’ll explore the role of councillors and the decision-making process, as well as the different ways councils are funded and the principles of council spending. At the end of each section, you will have the opportunity to assess what you have learnt by working through a short review of some of the key learning points covered.Council Essentials
Welcome to this e-learning which is designed for anyone who has access to council information, including temporary and permanent council staff, contractors, volunteers and Councillors.The module introduces you to the key areas of data protection. Depending on your job role it might not be necessary to complete the entire module. We recommend that you start with the Introduction as this will help you to identify the sections that are relevant to your role.Council Essentials
This module has been designed to guide you through a general complaints and investigation process.The module should take around 20 minutes in total to complete, and you can work through the material over several visits if preferred. You should also feel free to refer back to the content at any point in the future.Council Essentials
Welcome to Gateshead Council's Corporate Induction.This module will provide you with an overview of Gateshead Council and support you in adjusting to your new role as a Gateshead Council employee.The Induction will provide you with information that will guide and support you during the early stages of your new employment; you will also be supported by your Manager.Council Essentials
By the end of this short course you will be able to: Determine the need to balance both urgency and importance in your workload.Prioritise and organise your workload more confidently.Recognise productive and unproductive work behaviours.Identify your own personal style when managing different interruptions - paper, people and emails.Positively promote good time management working practices and their benefit to your personal organisation.Council Essentials
Customer Service Skills: Part 1 Introduction (25 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.In this first module you'll reflect on your knowledge and experience and then explore customer service in the context of a local council.

Customer Service
Customer Service Skills: Part 2 Standards (20 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

Customer Service
Communicating with Deaf Customers (15 minutes)

This module has been put together to provide you with information and guidance around your organisation's communication support. By the end of the module you will be able to recognise the different types of deafness and dispel the common myths. We’ll help you identify the different ways in which deaf people communicate, and recognise the different forms of communication support available. We also look at working with an interpreter.

Customer Service
Customer Service Skills: Part 3 Communication (40 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.Communication is at the heart of providing excellent customer service. Eighty percent of complaints received by an organisation are likely to have poor communication as their root cause. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

Customer Service

Flexible learning opportunities for Gateshead Council employees.

Distance Learning

Planning and Chairing Meetings (45 minutes) 

After completing this module you will be able to plan meetings, inform and prepare attendees, structure and control meetings and record their outcomes. The module is intended for anyone who as part of their job has responsibilty for planning and/or chairing meetings and their outcomes

Effective Meetings

Meeting Skills (35 minutes)
Meetings are an inescapable part of professional life, and can serve a valuable purpose – from resolving issues to motivating employees. It’s important, therefore, that we know how to structure our meetings effectively.The Meeting Skills module will provide the learner with the skills they need to plan a meeting, identify objectives, prepare an agenda and put an appropriate structure in place. We’ll also demonstrate how to use control techniques to improve the productivity of meetings, and the best approaches to summarising agreement and minute-taking.

Effective Meetings

The task of writing minutes is not just reserved for secretaries. Any person can be called upon to take the minutes of a meeting they attend.

This module is a practical guide that looks at the value of minutes whether the meeting is planned with an agenda and a chair person to manage the meeting, or if it is unplanned without an agenda and is less structured.


Effective Meetings
A Guide to Reasonable Adjustments (20 mins)

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business.This short e-learning guide will explain when and why adjustments are sometimes necessary (and why they’re sometimes not). It will help you to provide the best possible service to customers with disabilities, and at the same time ensure that your business is fully compliant with the latest legislation.

Equality & Diversity
Dignity at Work (35 mins)

Bullying and harassment in the workplace can, in addition to creating an unhappy and unproductive environment, carry legal implications for employers. Our Dignity at Work module will demonstrate how managers can help create a positive working environment in which everyone is treated with dignity and respect. We examine the factors which contribute to team culture and outline the differences between firm management, healthy conflict and bullying. Employee rights is covered, as are dealing with a complaint and how to conduct both a formal and informal enquiry.

Equality & Diversity
Equality in the Workplace (35 mins)

Every forward-thinking organisation now aims to be a good employer, and to be a business that delivers accessible and high-quality customer service. This includes ensuring equality of access and tackling unfair discrimination in the workplace, in line with the statutory obligations under the Equality Act 2010.Our e-learning module will guide both employees and managers through their responsibilities, identifying protected characteristics, highlighting key concepts of discrimination and underlining the benefits of equality. Advice is given on areas such as using respectful language and avoiding making assumptions, and the module features several real-life case studies and an accompanying knowledge check section.

Equality & Diversity
Disability and Discrimination (30 mins)

In this module, we show you some practical steps that you can take to avoid discrimination against disabled people. In a professional setting, this might mean examining recruitment policies, making changes to the working environment or providing different ways of communicating effectively with colleagues and customers.

Equality & Diversity
Equality Act 2010 (35 mins)

This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim is to explain what this legislation means for service planning and delivery. It will help you to apply equality as you go about your work.

Equality & Diversity
Learning Disability Awareness (20 mins)

Learning disabilities are among the most common forms of disability in the UK, and also the least understood. People with a learning disability will typically find it harder to learn and understand than most. Many people, however, are able to live fairly independent lives.This course will help you to understand more about common conditions, and the difficulties that sufferers can face in everyday life. We’ll look at how you and your organisation can improve your written and verbal communication to ensure that your service is accessible to all. We’ll also examine how legislation has evolved to protect the rights of those with learning disabilities.

Equality & Diversity
Tackling Racial Discrimination (20 mins)

It is important to set up and maintain protective and supportive regulations to tackle racial discrimination and harassment. This module introduces you to the law as it currently relates to housing and racial harassment, the Codes of Practice that supplement legislation around housing and racial harassment and how to combat racial discrimination and harassment.

Equality & Diversity
This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.It should take around 30 minutes to complete this module. You can revisit the module at any time to refresh your knowledge.Equality & Diversity
Through this module you will come to understand how we see, and what problems can arise in our visual development. You will learn how to create a safe and comfortable environment when working with people who are visually impairedEquality & Diversity
Welcome to the Equality Impact Assessments (EqIA) module.  This module looks in detail at equality impact assessments - when and how to do them, and why they are important.It should take you around 30 minutes to complete this module.Equality & Diversity
Welcome! In this module, we're going to show you some practical steps that you can take to avoid discrimination against disabled people.In a professional setting, this might mean examining recruitment policies, making changes to the working environment or providing different ways of communicating effectively with colleagues and customers. It should take you around 30 minutes to complete this module.Equality & Diversity
Welcome to the Dignity at Work e-learning module.Employers are responsible for preventing bullying and harassing behaviour. Bullying and harassment can create an unhappy and unproductive environment for all. This course looks at how managers can help create a positive work environment in which everyone is treated with dignity and respect.Equality & Diversity
Welcome to Basic Autism Awareness. This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.It should take around 30 minutes to complete this module. You can revisit the module at any time to refresh your knowledge.Equality & Diversity
Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business. This short e-learning guide will explain when and why adjustments are sometimes necessary. It will help you to provide the best possible service to customers with disabilities. Equality & Diversity
Welcome to the Equality Act 2010 module. This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim of this module is to explain what this legislation means for service planning and delivery. It will help you to apply equality as you go about your work.Equality & Diversity
Welcome to the Equality Impact Assessments (EqIA) module. This module looks in detail at equality impact assessments, including why they are important and how to carry out an effective assessment. It should take around 30 minutes to complete this module.Equality & Diversity
It is important to set up and maintain protective and supportive regulations to tackle racial discrimination and harassment. This module introduces you to the law as it currently relates to housing and racial harassment, the Codes of Practice that supplement legislation around housing and racial harassment and how to combat racial discrimination and harassment.Equality & Diversity
Through this module you will come to understand how we see, and what problems can arise in our visual development. You will learn how to create a safe and comfortable environment when working with people who are visually impairedEquality & Diversity
In this module, we're going to show you some practical steps that you can take to avoid discrimination against disabled people.In a professional setting, this might mean examining recruitment policies, making changes to the working environment or providing different ways of communicating effectively with colleagues and customers. It should take you around 30 minutes to complete this module.Equality & Diversity
Welcome to the Dignity at Work e-learning module.Employers are responsible for preventing bullying and harassing behaviour. Bullying and harassment can create an unhappy and unproductive environment for all. This course looks at how managers can help create a positive work environment in which everyone is treated with dignity and respect.Equality & Diversity
This module will provide you with the facts about autism, including the impact that it can have on individuals. We'll look at the key characteristics of the condition and how you can interact with people with autism.It should take around 30 minutes to complete this module. You can revisit the module at any time to refresh your knowledge.Equality & Diversity
Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business. This short e-learning guide will explain when and why adjustments are sometimes necessary. It will help you to provide the best possible service to customers with disabilities.Equality & Diversity
This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim of this module is to explain what this legislation means for service planning and delivery. It will help you to apply equality as you go about your work.Equality & Diversity
This module looks in detail at equality impact assessments, including why they are important and how to carry out an effective assessment. It should take around 30 minutes to complete this module.Equality & Diversity

Update your Benefit Fraud Awareness

Financial Services
This module should provide you with the basic knowledge to help someone in an emergency.Foster Carers
To ensure that foster carers are clear about their role in recording and that they are also aware of the national and local guidance regarding best practice in recording.Foster Carers
To reinforce and develop the concept and culture of safer caring with foster carers, and to assist carers to adopt safe caring practices when dealing with children and young people.Foster Carers
This introductory training will provide information on how to work together to safeguard and promote the welfare of children who might be at risk of abuse and neglect.Foster Carers
Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them.This module looks specifically at children who self-harm, helping you to develop an understanding of the issues faced by young self-harmers, and what you can do to help them.Foster Carers
An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the country £21 billion. This module aims to raise your awareness of drugs and alcohol. We’ll take a look at the recommended guidelines for alcohol consumption and view some useful tips for cutting back, as well as examining the more common drug types and their side effects and symptoms.We will also provide sources of support for individuals and employers, including a guide to spotting the early warning signs of substance misuse.Foster Carers
Social media has presented organisations with a range of new opportunities to spread awareness and gain opinion, making it possible to reach millions of potential customers with just a few keystrokes.Learners will acquire an improved understanding of the strengths and weaknesses of social media as we explore the different platforms available and their potential uses. We also provide a step-by-step guide to putting together an effective social media strategy for your organisation, and a look at real-life case studies of online success stories. There are dedicated sections for Facebook, Twitter, LinkedIn, blogging and video content, and a 10-question knowledge check rounds off this comprehensive course.Foster Carers
Child Sexual Exploitation (CSE)Foster Carers
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Foster Carers
This module should provide you with the basic knowledge to help a child or infant in an emergency.Foster Carers
The aim of this course is to ensure foster carers have a full understanding of the commitment to a long term placement.Course Objectives1.Evaluate the difference and needs of long term placements.2. Identify the role of a long term foster carer.Foster Carers
his module is to help you understand your role in life story work and support the production of life story informationFoster Carers
This course has been designed to help develop carer skills in promoting the health and well-being of looked after children and young people​. This course content has been provided by the LAC nurses, Maxine Duffy and Jean Hubble and has been developed as an interim measure in place of classroom training during the COVID pandemic.Foster Carers
This module should provide you with the basic knowledge to help a child or infant in an emergency.FRAG

The Bribery Act 2010 provides information on the law surrounding making or receiving bribes.

Please click on the title 'The Bribery Act 2010' above to access the module. 

Guidance and Acts
Email Stress (25 mins)

Email has changed the way that we do business, but lately we've been hearing more about the problems of email stress and overcrowded inboxes. This module explores aspects of email stress and offers practical advice to help you use email more effectively. Upon completion of the course, the learner will have the confidence to manage email more comfortably and thus help to reduce stress levels across their organisation.

Health & Safety

We're going to focus on an office environment during the module. However, if you work in an environment where special rules apply to good health and safety practice, you should seek additional training on these. Ask your manager for details.

Health & Safety

Welcome to this module about Control of Substances Hazardous to Health (COSHH).


Health & Safety

This module is designed to give you an overview of management responsibilities with respect to health and safety laws and policies that affect you and your team.

We'll be focusing on an office environment for this module. If you work in an environment where special rules apply to good health and safety practice, additional training should be provided to you and your team


Health & Safety

Welcome to this module on good manual handling practice at work. In this module you'll learn about common manual handling injuries and their causes, how to identify manual handling risks to yourself and your colleagues, and the best way to lift and move items around the office

Health & Safety

This module has been designed to give you an overview of risk assessments. By the end, you'll be able to define risk assessment and identify the key principles. You will understand the difference between a hazard and a risk, and will recognise which risks require assessment. You will also be confident in undertaking the risk assessment process.


Health & Safety

This module will instruct you on how to formulate a personal emergency evacuation plan (PEEP) for those who may not be able to get themselves out of a building in an emergency. You will learn who is responsible for constructing the plans and how they should be written.

Health & Safety

This module is designed to give you an overview of good DSE practice at work, and by the end of the module you will be able to set up your workstation and influence your working environment to minimise risk.

We will focus on an office environment during the module.

Health & Safety

This module is designed to give you an introduction to good health and safety practice in the office workplace. If you have any questions that relate to a specific health and safety issue in your office, talk to your manager.

Health & Safety

Welcome. This module is designed to give you an overview of driving safety at work.

Health & Safety
This module will give you an overview of good fire safety practice within the workplace.Health & Safety
Welcome to Asbestos Awareness for those who need to be aware of the presence of asbestos when at work.This module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
This course aims to give an overview of Gateshead’s policies and procedures in relation to personal safety of frontline employees, and the importance of adhering to these guidelines.Health & Safety
This refresher module will give you an overview of driving safety at work.Health & Safety
This refresher module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.Health & Safety
This refresher module aims to give an overview of Gateshead’s policies and procedures in relation to personal safety of frontline employees, and the importance of adhering to these guidelines.Health & Safety
his module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
This refresher module will give you an overview of good fire safety practice within the workplace.Health & Safety
All of us can catch infection, but some people have a reduced ability to defend themselves against disease. These people are at greater risk from infection – both catching it and suffering the effects of disease. It is therefore, important we do everything we can to control infection to minimise the risksHealth & Safety
During this module you will explore health Health & Safety
This module should provide you with the basic knowledge to help a child or infant in an emergency.Health & Safety
This module is designed to give you an overview of best practice when working at height. This includes conducting a risk assessment, selecting the right equipment for the task, and safe use of ladders and stepladders.Health & Safety
Welcome to Asbestos Awareness for those who need to be aware of the presence of asbestos when at work.This module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
Welcome to this module about Control of Substances Hazardous to Health (COSHH).This module should take you about 30 minutes to complete, however you can return to it at any point and use it as a reference tool.Health & Safety
Welcome. This module is designed to give you an overview of driving safety at workHealth & Safety
elcome to this short module on Display Screen Equipment (DSE).This module is designed to give you an overview of good DSE practice at work, including advice on completing assessments for various types of workstations, how to set up your work environment to minimise risk and how to address any health issues.Health & Safety
This module has been designed to give you an overview of risk assessments. By the end, you'll be able to define risk assessment and identify the key principles. You will understand the difference between a hazard and a risk, and will recognise which risks require assessment. You will also be confident in undertaking the risk assessment process. The module should take around 30 minutes to complete.Health & Safety
Welcome to this module on good manual handling practice at work. In this module you'll learn about common manual handling injuries and their causes, how to identify manual handling risks to yourself and your colleagues, and the best way to lift and move items.Health & Safety
Welcome to Personal Safety. This module is about raising your awareness of personal safety and travelling to work. Health & Safety
Welcome to this module on health and safety in the office.This module is designed to give you an introduction to good health and safety practice in the office workplace. If you have any questions that relate to a specific health and safety issue in your office, talk to your manager.Health & Safety
This module will serve as CDM awareness training as specified within the company's procedure and raise awareness of the procedure and employee responsibilities.Health & Safety
This module has been designed to give you an overview of risk assessments and just as importantly, how to complete them!There's a resources section at the end and some useful links contained within the module.The whole module should take up to 60 minutes to complete.Health & Safety
Welcome to the e-learning module on Method Statements for TGHC employees. This module should take 30 minutes to complete.Before completing this course, learners should also have completed the Gateshead Housing Company Risk Assessment module.Health & Safety
This module is designed to give you an overview of best practice when working at height. This includes conducting a risk assessment, selecting the right equipment for the task, and safe use of ladders and stepladders.Health & Safety
This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire alarm and how to utilise different types of firefighting equipment.Health & Safety
This module will help you understand what asbestos is, as well as the health implications of exposure, where it is likely to be found in buildings and what you need to do if you suspect the presence of asbestos.Health & Safety
This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving conflicts, and show everyday measures that can help to prevent future disharmony. Health & Safety
This module should take you about 30 minutes to complete, however you can return to it at any point and use it as a reference tool.Health & Safety
This module is designed to give you an overview of driving safety at workHealth & Safety
This module is designed to give you an overview of good DSE practice at work, including advice on completing assessments for various types of workstations, how to set up your work environment to minimise risk and how to address any health issues.Health & Safety
This module has been designed to give you an overview of risk assessments. By the end, you'll be able to define risk assessment and identify the key principles. You will understand the difference between a hazard and a risk, and will recognise which risks require assessment. You will also be confident in undertaking the risk assessment process. The module should take around 30 minutes to complete.Health & Safety
Welcome to this module on good manual handling practice at work. In this module you'll learn about common manual handling injuries and their causes, how to identify manual handling risks to yourself and your colleagues, and the best way to lift and move items.Health & Safety
This module is about raising your awareness of personal safety and travelling to work.Health & Safety
This module is designed to give you an introduction to good health and safety practice in the office workplace. If you have any questions that relate to a specific health and safety issue in your office, talk to your manager.Health & Safety
This mandatory course is for those with line management responsibilities. It focuses on the Health and Safety considerations for Managers, Team Leaders or Supervisors responsible for the work, health, safety, welfare and/or well-being of employees.Health & Safety
This e-learning module is aimed at everyone who works with or manages work around asbestos.For a general introduction to Asbestos, please access the Asbestos Awareness module which is also available on Knowledge Net.Health & Safety
This module looks at some of the issues surrounding technology and change. In particular how Information and Communication Technology (ICT) is impacting on communities, the workplace, and us as individuals.ICT

This section includes a set of resources that provides an overview of the Care Act, including statutory guidance and key messages, aimed at everyone involved in adults' care and support

Implementing the Care Act 2014

This section includes a set of resources that explains the information and advice requirements of the Care Act and its statutory guidance with a view to promoting wellbeing.

Implementing the Care Act 2014

This section includes a set of resources covering assessment and eligibility and independent advocacy.

Implementing the Care Act 2014

This section includes a set of resources covering care and support planning, personal budgets, direct payments and reviews.

Implementing the Care Act 2014

This section includes a set of resources that explains the requirements of the charging and financial assessments section of the Act and its statutory guidance, and includes deferred payment agreements

Implementing the Care Act 2014

This section includes a set of resources that looks at the entitlement to transition assessments of young people, young carers and carers of young people and includes information about how those young people are also supported through the Children and Families Act 2014.

Implementing the Care Act 2014

This section provides a set of resorces that inttrroduces the new legal requirment on local authorities of integration, co-operation and partnership, not just in service provision but in the areas of prevention, information, advice and market shaping.

Implementing the Care Act 2014
 Licensed Driver Test
 Licensing

Team Leading and Improving Performance (20 minutes)
Effective teams are organisational assets; they perform well and help the organisation to achieve its aims and objectives based on a shared vision. Motivating team members and improving team performance should be an ongoing process and managers need to be skillful in specific areas.

Management and Leadership

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Management and Leadership
Managing Others Effectively: Delegation and Planning (30 minutes)

This modules explores delegation and planning.

Management and Leadership

Using Teamwork to Boost Performance (20 minutes)
This module is aimed at anyone who needs to effectively lead a team. It will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance. The module suggests techniques to enable you to establish a team purpose, build team spirit, improve team performance and then assess your own performance as a leader.

Management and Leadership
This module addresses the topic of Recruitment and Selection for Managers. We'll explore equalities, responsibilities and the recruitment and selection process, including job profiles, selection methods and probation and induction. This module will take you approximately 45 minutes to complete.Management and Leadership
Welcome to the eLearning package which will guide you through the Gateshead Council Sickness Absence Management policies and procedures. The aims of this programme are to:To offer guidance on how to apply the Sickness Absence Policy and Procedure.To make managers aware of their role in managing attendance.To give managers the confidence to manage both short term and long term absence.Management and Leadership
Welcome to the Managing Performance and Improving Capability module.This module aims to ensure managers understand the Capability Policy and Procedure and gives them the knowledge, tools and confidence to apply it. Management and Leadership
This module is designed to help managers prevent bullying and harassment in the workplace.It will give managers the tools to address bullying and harassment at an early stage to prevent formal complaints and help develop the skills needed to deal with a formal complaint. Each section must be completed in full. There is a Multiple Choice Quiz at the end which also must be completed.Management and Leadership
The aim of this module is to ensure managers understand the Disciplinary Policy and procedure and give them the knowledge, tools and confidence to apply it.Management and Leadership
Leading and Managing Change and Transition (25 minutes)

This e-learning module looks at the professional responsibilities of both manager and staff member in periods of transition. We outline the different types of change that can occur, as well as the typical emotional stages that we as individuals may pass through. We also provide illustrative case studies and a best practice guide to dealing with change.

Managing & Dealing with change
Change Management: The Change Process (45 minutes)

This is the third of four modules on the subject of change management, and this time we focus on the change process itself. Each stage is examined, from seeing the need for change, through initiating the change and then fostering involvement and commitment. We’ll explore how to create and communicate a compelling vision, and how to use a participative approach to engage and involve your colleagues.

Managing & Dealing with change
Change Management: Change Tools (15 minutes)

The fourth and final module of our Change Management suite, Change Tools is a useful overview of the different models and theories at the disposal of the modern manager. The tools in question will help you to evaluate organisational integrity, gauge the level of commitment amongst participants and leaders and put together a change management team comprising of complementary skillsets. The module includes downloadable content that lets you apply the tools to your own team or organisation.

Managing & Dealing with change
Change Management: Change and People (45 minutes)

The second module in our Change Management series looks at the impact that change can have on the individuals within an organisation. We look at the different ways in which employees engage with change, and examine the motivation behind these behaviours. The module also identifies four key ‘change roles’ which individuals can adopt to help facilitate the process, and features regular knowledge checks designed to test the learner’s understanding.

Managing & Dealing with change
Change Management: Introduction (30 minutes)

Part one in a series of four modules on the subject of change management, this title serves as an introduction to organisational change and how it can be best navigated from a managerial position. The concept of workplace change, and the common reasons behind it, is examined using established models, and we look at the effect that organisational culture can have on the change process.

Managing & Dealing with change
Communicating Change (15 minutes)

This short module on effectively communicating change to staff is based on sound advice from communications consultant Paul Masterman. The key message is the importance of talking to and involving staff, particularly in difficult times. After completing this module you will know how to communicate difficult messages to staff.

Managing & Dealing with change
This module has been designed to give you an overview of risk assessments. By the end, you'll be able to define risk assessment and identify the key principles. You will understand the difference between a hazard and a risk, and will recognise which risks require assessment. You will also be confident in undertaking the risk assessment process. Managing & Dealing with change

Lean Techniques (60 minutes) and Process Mapping (60 minutes)
The public sector is under constant pressure to deliver efficiency, lean principles which were borne out of the private sector have proven to deliver streamlined services in the public sector. As a whole-systems approach lean allows for understanding and identifying what customers really need, reducing waste and streamlining processes to improve service delivery.

 

Planning
Project management (50 minutes)

A managerial skill that involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget.This comprehensive e-learning module will take you through the stages of the project management process and provide practical exercises and information to improve your project management skills. A short assessment section is included.

Planning
Effective risk management (40 minutes)

This is the process by which risks are identified, evaluated and managed, it is essential for any business that wishes to achieve its strategic objectives and improve outcomes for both employees and customers.This e-learning module will help the learner to identify risk as either a threat or an opportunity. We’ll look at the different roles and responsibilities that exist with regard to risk, and outline the nine categories into which risks can be grouped.

Planning
Agile Working (20 mins)

Agile working is becoming a common feature of the modern workplace, with professionals increasingly undertaking much of their work away from the traditional confines of the office. Our e-learning module will demonstrate how agile working can reduce costs, improve productivity and provide employees with a better work-life balance.We’ll guide you through the different varieties of agile working, from hot desking to home working, and provide step-by-step instructions on getting started (including a look at the latest technology), making effective use of your time and staying in touch with HQ.

Planning
This module looks at how you can write good minutes for your meetings in an easy to read style, describing how agendas and minutes are related and demonstrating appropriate formats and templates. Planning
In this short module, you'll find details of a simple tool known as 'the priority grid'. This tool helps you to organise your priorities, and therefore helps you to use your time and energy more effectively.Planning
This course will look at appropriate occasions on which to employ facilitation, and examine the key skills required to be an effective facilitator. Presentation

Presentation Skills (60 minutes)
This module will give guidance on planning and preparing for presentations.

 

Presenting Yourself
Giving and receiving feedback (25 minutes)

In order for an organisation to provide excellent products and services, staff need to perform to the highest of standards – but how will we know when we’re performing well, and how can we identify possible areas for improvement? This is where effective professional feedback comes in. Our module will outline the importance of feedback, and illustrate how to seek, receive and use feedback to improve your workplace performance. We’ll also examine the skills needed to give feedback to others and what we have to do to ensure a constructive and valuable experience.

Presenting Yourself
Assert Yourself (20 minutes)

One of the most important and yet difficult to master aspects of interpersonal communication is assertiveness. Assertiveness is what we often call 'standing up for yourself' and it forms an important aspect of relationships – both business and personal. This short ‘self-help’ guide has been compiled using material from the University of Cambridge counselling service. Neil Rothwell (Clinical Psychologist Forth Valley NHS Trust) and Chris Croft Management Consultant.

Presenting Yourself
 Review
TestingReview
testReview
A general overview and welcome to The Gateshead Housing CompanyReview

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Review

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Review

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Review
This course forms part of the mandatory training suite that all managers must complete. The aim of this module is to ensure managers understand their role and responsibilities, in terms of minimising the risk to employees, in relation to Slips, Trips and Falls. The module will provide managers with the knowledge, tools and confidence to apply safe working practices within the workplace.Review
Female Genital Mutilation (FGM) (45 mins)

This module looks at a particular type of abuse which happens to girls and sometimes women that is collectively known as Female Genital Mutilation (FGM). This awareness raising module is aimed at anyone who works with children and young people and anyone who comes into contact with children and young people are part of their role.

Safeguarding Adults and Children
Information Sharing (55 mins)

This module explains how to properly share personal information so that our services can be improved. It covers why we need to share information, what information can be shared and with whom, and how to share information in a safe way.

Safeguarding Adults and Children
Self Harm ( 30 minutes)Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them.This module looks specifically at children who self-harm, helping you to develop an understanding of the issues faced by young self-harmers, and what you can do to help them.Safeguarding Adults and Children
This module will introduce you to the different types of abuse encountered by adults at risk, and what to do if you are worried about the safety of an adult.Safeguarding Adults and Children
Within this module you will explore what child sexual exploitation is, how to identify the signs and assess the risk. Safeguarding Adults and Children
In this module, we’ll explore the ways children, young people and vulnerable adults are exploited by criminal activity and give you mechanisms to safeguard and take action when someone is at risk.Safeguarding Adults and Children
Welcome to this e-learning module on safeguarding and child protection for non-children's service workers. Learn how to recognise when a child may be suffering from abuse and what you can do to keep children safe.Safeguarding Adults and Children
In this e-learning module, we will look at the Mental Capacity Act 2005 (MCA) and gain a better understanding of the principles and how they can be appliedSafeguarding Adults and Children
This module will introduce you to the different types of abuse encountered by adults at risk, and what to do if you are worried about the safety of an adult.Safeguarding Adults and Children
This introductory training will provide information on how to work together to safeguard and promote the welfare of children who might be at risk of abuse and neglect.Safeguarding and Community Safety
Conflict Resolution (25 mins) 

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.

Skills

Emotional Intelligence (40 mins)
Emotional intelligence (EI) is the ability of individuals to recognise their own and others' emotions, to discriminate between different feelings and to use this information to guide thinking and actions. Studies have shown that people with high levels of emotional intelligence have greater mental health, exemplary job performance and more potent leadership skills.
By the end of our Emotional Intelligence module, the learner will understand how EI can increase their self-awareness, help them to work with others and improve their professional performance.

Skills
Personal Resilience (15 mins)

Personal resilience is, essentially, the ability to bounce back from difficult situations. It’s a quality that can prove crucial in a professional setting, where stress, adversity, knockbacks and tight deadlines are often all too common. This module gets the learner thinking about their own level of resilience and how it can be improved upon. Included are various tips and techniques for stressbusting, relaxation and visualisation.

Skills
Self-development (25 mins)

Self-development is about taking responsibility for one’s own personal and professional development. It’s an area which, in an age of CPD, PDP and lifelong learning, has become increasingly important to both individual and organisation. The Self-development e-learning module will familiarise the learner with the different terminology and features of personal advancement, and will arm them with the skills to assess, formulate, execute and review their very own career development plan.

Skills
In the course of this e-learning module you will learn what mentoring is and the benefits it can bring. You will also learn how to get the best out of a mentoring relationship, including how to start and structure it and how to bring it to a close when the time comes.Skills
The aim of this module is to increase your awareness of time management and organisation techniques. It will also give you practical advice for writing assignments, making notes, referencing, researching and other study skills. Skills
These modules will help prepare you for a career in fostering. Within this e-learning module you will cover 'What do foster carers do?' and 'Identity and life chances'Skills to Foster
Welcome to The Skills to Foster.These modules will prepare you for a career in fostering. There are 6 modules in total:• Module1: What do foster carers do?• Module 2: Identity and life chances• Module 3: Working with others• Module 4: Understanding and caring for children• Module 5: Safer caring• Module 6: TransitionsWithin this e-learning module you will be covering Module 3 and 4. These form part of your blended training. These will need to be completed alongside virtual discussion sessions and face to face activity sessions.Skills to Foster
These modules will prepare you for a career in fostering.Within this module you will cover Safer Caring and Transitions. Skills to Foster
Getting Started with Social Media (50 minutes)

Social media has presented organisations with a range of new opportunities to spread awareness and gain opinion, making it possible to reach millions of potential customers with just a few keystrokes. Learners will acquire an improved understanding of the strengths and weaknesses of social media as we explore the different platforms available and their potential uses. We also provide a step-by-step guide to putting together an effective social media strategy for your organisation, and a look at real-life case studies of online success stories. There are dedicated sections for Facebook, Twitter, LinkedIn, blogging and video content, and a 10-question knowledge check rounds off this comprehensive course.

Social Media

This module is for Social Workers to access general learning and development information and documentation.  If you are a Social Worker who is interested in becoming a Practice Educator, further information and guidance can be found here.  Also information on the future of becoming a Social Worker and the programmes being supported by Gateshead including Frontline and Step up to Social Work.  In addition to this documentation for a newly qualified Social Workers Assessed and Supported Year of Employment can be found and the results of the latest Social Work Health Check amongst much more social work related information.

Social Work
This module has been designed to help you manage a team during the introduction of agile working.There are a number of scenarios to help bring the learning to life, as well as to help you put agile working into action.Support Staff through Covid 19
This module will introduce you to agile working and the benefits that it can bring. Regardless of your role, you are advised to work through all of the sections in turn, to get a good overall understanding of agile working and to identify your specific responsibilities.Support Staff through Covid 19
This module aims to provide you with the facts that you will need to stay safe and informed in terms of Covid -19 and in relation to when you return to work.Support Staff through Covid 19

Getting started with supervising (45 minutes)
The first step on the management ladder is the supervisor, team leader, or first line manager. This role requires the individual to develop new skills such as communication, problem solving, managing people, leadership, planning, motivation and delegation.

Supporting and Developing Employees
The Impact of Change for Managers (25 minutes)

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.

Supporting and Developing Employees
The Impact of Change for Employees (15 minutes)

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.

Supporting and Developing Employees
Coaching (30 mins) 

Coaching is a critical leadership skill, and when used effectively it can be the difference between acceptable levels of performance and exemplary levels. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team.The Coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises will keep you engaged throughout.

Supporting and Developing Employees
The module has been designed to raise awareness of the tools and techniques you can use to enhance your people-management skills. It contains four short video clips which demonstrate the learning material in practice.Supporting and Developing Employees
The module has been designed to raise awareness of the tools and techniques that can enhance your people management skills. Supporting and Developing Employees
This module has been designed to raise awareness of the tools and techniques that can enhance your people management skills.Supporting and Developing Employees
The module has been designed to raise awareness of the tools and techniques that you can use to enhance your people managementSupporting and Developing Employees
The module has been designed to raise awareness of the tools and techniques you can use to enhance your people management skills. Supporting and Developing Employees
The module has been designed to raise awareness of the tools and techniques that you can use to enhance your people management skills. Supporting and Developing Employees
Introduction to Meditation (30 mins)

The aim of this course is to introduce you to meditation and the science behind it and also to provide you with various techniques and skills to increase your experience when meditating.

Wellbeing
Dementia Awareness (25 mins)

In this module we explore what dementia is and who it affects. We will help you identify the symptoms associated with dementia and describe the different forms of dementia and what causes them.

Wellbeing

This module is designed to give you an overview of stress awareness at work. We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace.

Wellbeing
A healthy lifestyle can have many benefits in terms of your physical and mental wellbeing. In this module we will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.Wellbeing
This module is designed to give you an overview of stress awareness at work. We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace. Wellbeing
This module aims to:Create an understanding of mental health and well-being.Provide an outline of common mental ill-health conditions - there is more focus on stress, anxiety, depression, psychosis and suicide but also information and links relating to other mental health conditions such as post traumatic stress disorder, obsessive-compulsive disorder, eating distress and self harm.Provide practical knowledge of how to look after our own mental health. We'll reflect on helpful/unhelpful coping strategies and outline other self help strategies.Offer signposting information on where to get further support, both within Gateshead Council and externally.Wellbeing
We need to talk about suicide.We need to understand that suicide is a preventable and avoidable death.We need to know how to support someone who is at risk of suicide to stay safe.This training may be challenging, particularly if you are a suicide survivor or if you know someone who has been affected by suicide. It may be an idea to make sure you have someone supportive with you as you go through the module if the subject matter is sensitive to you.Wellbeing
This module is designed to give you an overview of stress awareness at work. We'll explain why stress occurs and how it can manifest itself physically and psychologically, and offer practical hints and tips on how to cope with the ever-increasing demands of the modern workplace.Wellbeing
Welcome to this module on fire safety in the workplace.This module is designed to give you an overview of good fire safety practice at work; identifying potential fire risks to yourself and colleagues, explaining what to do on hearing a fire alarm and how to utilise different types of firefighting equipment.Wellbeing & Safety
Effective Writing (35 minutes)

Most business people would not put being able to write well at the top of their key skills list – and yet writing is still the primary communication medium in most organisations. Being able to write effectively saves time, effort and frustration.Over the course of this module, the learner will be instructed as to how to write effective letters, briefs and emails, and we’ll demonstrate the power that good writing has to persuade and influence others. We’ll cover the areas of clarity, structure, punctuation and etiquette, and look at which situations are best suited to either a letter, email or phone call.

Written presentation
This module highlights the expectations of audiences with regard to the presentation, content and style of different types of documents. You should allow around 35 minutes to work through the course. Written presentation