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Planning and Chairing Meetings (45 minutes) 

After completing this module you will be able to plan meetings, inform and prepare attendees, structure and control meetings and record their outcomes. The module is intended for anyone who as part of their job has responsibilty for planning and/or chairing meetings and their outcomes

Effective Meetings
 Licensed Driver Test

This module is for Social Workers to access general learning and development information and documentation.  If you are a Social Worker who is interested in becoming a Practice Educator, further information and guidance can be found here.  Also information on the future of becoming a Social Worker and the programmes being supported by Gateshead including Frontline and Step up to Social Work.  In addition to this documentation for a newly qualified Social Workers Assessed and Supported Year of Employment can be found and the results of the latest Social Work Health Check amongst much more social work related information.

Social Work

Agile Working for Managers (25 minutes)
This module has been designed to guide management personnel through the introduction of agile working. Case studies and practical scenarios are included to bring the learning to life and to help you put key agile working concepts into action.We’ll look at the benefits of agile working, as well as the potential pitfalls, and underline the importance of setting clear goals and objectives for your newly decentralised team.

Management and Leadership
Leading and Managing Change and Transition (25 minutes)

This e-learning module looks at the professional responsibilities of both manager and staff member in periods of transition. We outline the different types of change that can occur, as well as the typical emotional stages that we as individuals may pass through. We also provide illustrative case studies and a best practice guide to dealing with change.

Managing & Dealing with change
Change Management: The Change Process (45 minutes)

This is the third of four modules on the subject of change management, and this time we focus on the change process itself. Each stage is examined, from seeing the need for change, through initiating the change and then fostering involvement and commitment. We’ll explore how to create and communicate a compelling vision, and how to use a participative approach to engage and involve your colleagues.

Managing & Dealing with change
Change Management: Change Tools (15 minutes)

The fourth and final module of our Change Management suite, Change Tools is a useful overview of the different models and theories at the disposal of the modern manager. The tools in question will help you to evaluate organisational integrity, gauge the level of commitment amongst participants and leaders and put together a change management team comprising of complementary skillsets. The module includes downloadable content that lets you apply the tools to your own team or organisation.

Managing & Dealing with change
Change Management: Change and People (45 minutes)

The second module in our Change Management series looks at the impact that change can have on the individuals within an organisation. We look at the different ways in which employees engage with change, and examine the motivation behind these behaviours. The module also identifies four key ‘change roles’ which individuals can adopt to help facilitate the process, and features regular knowledge checks designed to test the learner’s understanding.

Managing & Dealing with change
Change Management: Introduction (30 minutes)

Part one in a series of four modules on the subject of change management, this title serves as an introduction to organisational change and how it can be best navigated from a managerial position. The concept of workplace change, and the common reasons behind it, is examined using established models, and we look at the effect that organisational culture can have on the change process.

Managing & Dealing with change
Communicating Change (15 minutes)

This short module on effectively communicating change to staff is based on sound advice from communications consultant Paul Masterman. The key message is the importance of talking to and involving staff, particularly in difficult times. After completing this module you will know how to communicate difficult messages to staff.

Managing & Dealing with change
The Impact of Change for Managers (25 minutes)

Completing this module will help you to consider the impact of change for you and your team. It will also enable you to prepare your team members for change and support them through the change process.

Supporting and Developing Employees
The Impact of Change for Employees (15 minutes)

Completing this module will help you to consider the impact of change. It will also help you to understand the need for change and how to cope with it.

Supporting and Developing Employees
Managing Others Effectively: Delegation and Planning (30 minutes)

This modules explores delegation and planning.

Management and Leadership
Project management (50 minutes)

A managerial skill that involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget.This comprehensive e-learning module will take you through the stages of the project management process and provide practical exercises and information to improve your project management skills. A short assessment section is included.

Effective risk management (40 minutes)

This is the process by which risks are identified, evaluated and managed, it is essential for any business that wishes to achieve its strategic objectives and improve outcomes for both employees and customers.This e-learning module will help the learner to identify risk as either a threat or an opportunity. We’ll look at the different roles and responsibilities that exist with regard to risk, and outline the nine categories into which risks can be grouped.

Customer Service Skills: Part 1 Introduction (25 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.In this first module you'll reflect on your knowledge and experience and then explore customer service in the context of a local council.

Customer Service
Customer Service Skills: Part 2 Standards (20 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.In this module you will further explore the benefits of customer service standards for you, the organisation and the customers.

Customer Service
Communicating with Deaf Customers (15 minutes)

This module has been put together to provide you with information and guidance around your organisation's communication support. By the end of the module you will be able to recognise the different types of deafness and dispel the common myths. We’ll help you identify the different ways in which deaf people communicate, and recognise the different forms of communication support available. We also look at working with an interpreter.

Customer Service
Customer Service Skills: Part 3 Communication (40 minutes)

This forms part of a suite of three modules, all about delivering excellent customer service. We all experience customer service, both good and bad. We may react to it in different ways depending on our circumstances and expectations and we may have different ideas on what makes good customer service.Communication is at the heart of providing excellent customer service. Eighty percent of complaints received by an organisation are likely to have poor communication as their root cause. This module focuses on skills to help you communicate effectively either face to face, in writing or on the telephone. You will also find some techniques for how to manage difficult situations.

Customer Service
A Guide to Reasonable Adjustments (20 mins)

Did you know that failing to make reasonable adjustments for disabled people could mean that you are acting unlawfully? This could result in a court case, a fine and negative publicity for your business.This short e-learning guide will explain when and why adjustments are sometimes necessary (and why they’re sometimes not). It will help you to provide the best possible service to customers with disabilities, and at the same time ensure that your business is fully compliant with the latest legislation.

Equality & Diversity
Dignity at Work (35 mins)

Bullying and harassment in the workplace can, in addition to creating an unhappy and unproductive environment, carry legal implications for employers. Our Dignity at Work module will demonstrate how managers can help create a positive working environment in which everyone is treated with dignity and respect. We examine the factors which contribute to team culture and outline the differences between firm management, healthy conflict and bullying. Employee rights is covered, as are dealing with a complaint and how to conduct both a formal and informal enquiry.

Equality & Diversity
Equality in the Workplace (35 mins)

Every forward-thinking organisation now aims to be a good employer, and to be a business that delivers accessible and high-quality customer service. This includes ensuring equality of access and tackling unfair discrimination in the workplace, in line with the statutory obligations under the Equality Act 2010.Our e-learning module will guide both employees and managers through their responsibilities, identifying protected characteristics, highlighting key concepts of discrimination and underlining the benefits of equality. Advice is given on areas such as using respectful language and avoiding making assumptions, and the module features several real-life case studies and an accompanying knowledge check section.

Equality & Diversity
Disability and Discrimination (30 mins)

In this module, we show you some practical steps that you can take to avoid discrimination against disabled people. In a professional setting, this might mean examining recruitment policies, making changes to the working environment or providing different ways of communicating effectively with colleagues and customers.

Equality & Diversity
Equality Act 2010 (35 mins)

This module provides an overview of the Equality Act 2010 and the public sector equality duty. The aim is to explain what this legislation means for service planning and delivery. It will help you to apply equality as you go about your work.

Equality & Diversity
Agile Working (20 mins)

Agile working is becoming a common feature of the modern workplace, with professionals increasingly undertaking much of their work away from the traditional confines of the office. Our e-learning module will demonstrate how agile working can reduce costs, improve productivity and provide employees with a better work-life balance.We’ll guide you through the different varieties of agile working, from hot desking to home working, and provide step-by-step instructions on getting started (including a look at the latest technology), making effective use of your time and staying in touch with HQ.

Coaching (30 mins) 

Coaching is a critical leadership skill, and when used effectively it can be the difference between acceptable levels of performance and exemplary levels. This comprehensive module serves as a toolkit, enabling you as a manager to coax the best out of your team.The Coaching unit will enable you to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback. Practical case studies and interactive exercises will keep you engaged throughout.

Supporting and Developing Employees
Conflict Resolution (25 mins) 

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.This module will look at the causes and types of conflict that can arise in the workplace. We'll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.

Learning Disability Awareness (20 mins)

Learning disabilities are among the most common forms of disability in the UK, and also the least understood. People with a learning disability will typically find it harder to learn and understand than most. Many people, however, are able to live fairly independent lives.This course will help you to understand more about common conditions, and the difficulties that sufferers can face in everyday life. We’ll look at how you and your organisation can improve your written and verbal communication to ensure that your service is accessible to all. We’ll also examine how legislation has evolved to protect the rights of those with learning disabilities.

Equality & Diversity
Effective Writing (35 minutes)

Most business people would not put being able to write well at the top of their key skills list – and yet writing is still the primary communication medium in most organisations. Being able to write effectively saves time, effort and frustration.Over the course of this module, the learner will be instructed as to how to write effective letters, briefs and emails, and we’ll demonstrate the power that good writing has to persuade and influence others. We’ll cover the areas of clarity, structure, punctuation and etiquette, and look at which situations are best suited to either a letter, email or phone call.

Written presentation

Emotional Intelligence (40 mins)
Emotional intelligence (EI) is the ability of individuals to recognise their own and others' emotions, to discriminate between different feelings and to use this information to guide thinking and actions. Studies have shown that people with high levels of emotional intelligence have greater mental health, exemplary job performance and more potent leadership skills.
By the end of our Emotional Intelligence module, the learner will understand how EI can increase their self-awareness, help them to work with others and improve their professional performance.

Giving and receiving feedback (25 minutes)

In order for an organisation to provide excellent products and services, staff need to perform to the highest of standards – but how will we know when we’re performing well, and how can we identify possible areas for improvement? This is where effective professional feedback comes in. Our module will outline the importance of feedback, and illustrate how to seek, receive and use feedback to improve your workplace performance. We’ll also examine the skills needed to give feedback to others and what we have to do to ensure a constructive and valuable experience.

Presenting Yourself

Meeting Skills (35 minutes)
Meetings are an inescapable part of professional life, and can serve a valuable purpose – from resolving issues to motivating employees. It’s important, therefore, that we know how to structure our meetings effectively.The Meeting Skills module will provide the learner with the skills they need to plan a meeting, identify objectives, prepare an agenda and put an appropriate structure in place. We’ll also demonstrate how to use control techniques to improve the productivity of meetings, and the best approaches to summarising agreement and minute-taking.

Effective Meetings
Personal Resilience (15 mins)

Personal resilience is, essentially, the ability to bounce back from difficult situations. It’s a quality that can prove crucial in a professional setting, where stress, adversity, knockbacks and tight deadlines are often all too common. This module gets the learner thinking about their own level of resilience and how it can be improved upon. Included are various tips and techniques for stressbusting, relaxation and visualisation.


Using Teamwork to Boost Performance (20 minutes)
This module is aimed at anyone who needs to effectively lead a team. It will enable you to identify the basics of good teamwork, which in turn will allow you to improve your team's performance. The module suggests techniques to enable you to establish a team purpose, build team spirit, improve team performance and then assess your own performance as a leader.

Management and Leadership
Tackling Racial Discrimination (20 mins)

It is important to set up and maintain protective and supportive regulations to tackle racial discrimination and harassment. This module introduces you to the law as it currently relates to housing and racial harassment, the Codes of Practice that supplement legislation around housing and racial harassment and how to combat racial discrimination and harassment.

Equality & Diversity
Whether you are new to local government or are already working in the sector, this module will provide you with interesting facts and information, and links to other resources.The content covers the role of local government, how it has evolved, the services provided and the various types of council. You’ll explore the role of councillors and the decision-making process, as well as the different ways councils are funded and the principles of council spending. At the end of each section, you will have the opportunity to assess what you have learnt by working through a short review of some of the key learning points covered.Council Essentials
Honour Based Violence and Forced Marriage (30 mins)

This module explores what is meant by the terms ‘honour based violence’ and ‘forced marriage’. We will help you to understand what honour means in the context of honour based violence, and to recognise the underlying motives and excuses for honour based violence and forced marriage.

Community Safety
Drug and Alcohol Awareness (25mins) 

An estimated 2 million people in the UK have an addiction to some form of substance, and it’s estimated that alcohol alone costs the country £21 billion. This module aims to raise your awareness of drugs and alcohol. We’ll take a look at the recommended guidelines for alcohol consumption and view some useful tips for cutting back, as well as examining the more common drug types and their side effects and symptoms.We will also provide sources of support for individuals and employers, including a guide to spotting the early warning signs of substance misuse.

Community Safety
Getting Started with Social Media (50 minutes)

Social media has presented organisations with a range of new opportunities to spread awareness and gain opinion, making it possible to reach millions of potential customers with just a few keystrokes. Learners will acquire an improved understanding of the strengths and weaknesses of social media as we explore the different platforms available and their potential uses. We also provide a step-by-step guide to putting together an effective social media strategy for your organisation, and a look at real-life case studies of online success stories. There are dedicated sections for Facebook, Twitter, LinkedIn, blogging and video content, and a 10-question knowledge check rounds off this comprehensive course.

Social Media
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