Update your Benefit Fraud Awareness

This course delivers a general introduction to the benefits system

This guide will give you the understanding and clarification on the different range of welfare benefits a person can claim. These benefits will be awarded based on different entitlement conditions which a person has to satisfy.

Induction is the process by which employees become part of Gateshead Council, competent in the job and confident in their management.  All employees, whether newly recruited or transferred/promoted within the organisation must be provided with sufficient information to assist their effective integration into their new position.

Lean Techniques (60 minutes) and Process Mapping (60 minutes)
The public sector is under constant pressure to deliver efficiency, lean principles which were borne out of the private sector have proven to deliver streamlined services in the public sector. As a whole-systems approach lean allows for understanding and identifying what customers really need, reducing waste and streamlining processes to improve service delivery.

Team Leading and Improving Performance (20 minutes)
Effective teams are organisational assets; they perform well and help the organisation to achieve its aims and objectives based on a shared vision. Motivating team members and improving team performance should be an ongoing process and managers need to be skillful in specific areas.

Getting started with supervising (45 minutes)
The first step on the management ladder is the supervisor, team leader, or first line manager. This role requires the individual to develop new skills such as communication, problem solving, managing people, leadership, planning, motivation and delegation.

Equality and Diversity (30 minutes)
The following materials aim to provide you with the essentials needed for observing equality and diversity within the workplace and within the wider community. This module looks at the definitions of equality and diversity; the legal framework; assessing the impact and how people can be supported in the workplace and in the community.

The Bribery Act 2010 provides information on the law surrounding making or receiving bribes.

Please click on the title 'The Bribery Act 2010' above to access the module. 

Learn more about Agresso passwords and what to do if you are accessing Agresso for the first time or have forgotten your Agresso password.

This section also contains some useful password troubleshooting questions and answers.

Please click on the title 'Agresso Passwords & Security' above to access the learning materials.

Learn more about the Agresso Chart of Accounts, terminology, coding structure and products.

Please click on the title 'Agresso Chart of Accounts' above to access the learning materials.

Need help with an Agresso query?

Need to contact the Agresso Helpdesk?

Need to access Agresso Proformas e.g. Chart of accounts creation, GL07 requests, training requests?

Please click on the title 'Agresso Helpdesk Service Information & PROFORMAS' above to access the learning materials.

This section provides key contact details for the following;

Corporate Finance, Group Accountant and Service details

Financial Services, Exchequer Services contacts for creditor and debtor related enquiries

Please click on the title 'Key Contact Details' above to access the learning materials.

Use the guides in this section to answer queries quickly and give you the skills and knowledge to use Agresso accurately, effectively and efficiently.

Please click on the title 'Agresso Basics & Getting Started' above to access the learning materials.

Learn how to create, save, recall enquiries in Agresso. 

Please click on the title 'General Ledger Reporting & Enquiries' above to access the learning materials

A detailed reference guide to the new Delegated Banking in Agresso 5.6.2.

Please click on the title 'Schools Delegated Banking' above to access the learning materials.

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.

Please click on the title 'General P2P User Guides, Gateshead Services and Housing Company' above to access the learning materials

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2. and are specific to the business processes associated with construction services.

PLeae click on the title 'LES P2P Construction Services' above to access the learning materials.

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.and are specific to school based users.

Please click on the title 'Schools P2P User Guides' above to access the learning materials.

Use these quick reference guides for help with specific Agresso queries.

Please click on the title 'P2P Quick Reference Guides' above to access the learning materials.

Use these detailed reference guides for help with specific Agresso queries.

Please click on the title 'Accounts Payable / P2P Enquiries' above to access the learning materials.

Quick and easy answers to frequently asked questions.

Please click on the title 'Accounts Payable / P2P FAQs' above to access the learning materials.

General Guides to raising Subscriptions and Sales Orders in Agresso.

Please click on the title 'Debtors / S2C / Accounts Receivable' above to access the learning materials

Detailed and quick reference guides to debtors.

Please click on the title 'Accounts Receivable / Debtors Enquiries' above to access the learning materials

Need to raise a new Customer or Supplier in Agresso or amend exisitng details?

Please click on the title 'Raising a New or Amending Customer or Supplier Links' above for information.

Background

Agresso (v5.6.2) represents a fundamental change to the Creditors business process and allows the Council to reinforce agreed purchasing policies, segregation of duties and other internal controls which have always been in place. 

Financial Regulation 9.2 within the Council Constitution require that orders are placed for “all work, goods and services” (with specific exemptions) to ensure funds are not committed before authorisation. Orders must also comply with the Corporate Procurement Policy in respect of contracts, tenders and market testing and Confirmation Orders should not be used unless in genuine exceptional circumstances. Further details can be found in the Corporate Procurement Handbook - http://council/pro.htm

Please click on the title 'KEY MESSAGES Creditors' above to display the full message.

The tutorial is intended to give new Agresso users a brief overview of system functionality, menus, navigation tools and windows within Agresso 5.6.2.

This is an interactive tutorial. You will receive a certificate following its successful completion.

Please click on the title 'Agresso E-tutorial' above to start the tutorial.

These guides explain how to use the new procure to pay functionality in Agresso 5.6.2.and are specific to school based users.

Please click on the title 'Schools P2P Reference Guides' above to access the learning materials.

This section illustrates how to set up, modify and save budget monitoring reports using the GNREVMON balance table.

Reports can be quickly modfied to report by key areas such as cost centre, funding stream or by curriculum (dept).

Please click on the title 'Schools Budget Monitoring and General Reporting' above to access the learning materials.

This section includes a set of resources that provides an overview of the Care Act, including statutory guidance and key messages, aimed at everyone involved in adults' care and support

This section includes a set of resources that explains the information and advice requirements of the Care Act and its statutory guidance with a view to promoting wellbeing.

This section includes a set of resources covering assessment and eligibility and independent advocacy.

This section includes a set of resources covering care and support planning, personal budgets, direct payments and reviews.

This section includes a set of resources that explains the requirements of the charging and financial assessments section of the Act and its statutory guidance, and includes deferred payment agreements

This section includes a set of resources that looks at the entitlement to transition assessments of young people, young carers and carers of young people and includes information about how those young people are also supported through the Children and Families Act 2014.

This section provides a set of resorces that inttrroduces the new legal requirment on local authorities of integration, co-operation and partnership, not just in service provision but in the areas of prevention, information, advice and market shaping.

This course is intended to provide you with an introduction to the Agresso excelerator advanced functionality that is used for extracting data from Agresso and producing reports.

It illustrates how to set up templates using Agresso browser and balance table enquiries in addition to reporting trees and functions.

Flexible learning opportunities for Gateshead Council employees.